FAQs

Yes, we charge at the time of booking to secure your appointment and to prevent fraudulent billing.

Please give us a few hours or more before cancelling. You can reach out to us if you need to cancel or reschedule an appointment. We understand life can happen.

Only for the first cleaning appointment. After that, we can make arrangements if necessary. As long as you provide us with the appropriate instructions, keys, etc. we can make it work. However, if you are home while we're cleaning - there's no worry there either!

We don't work on most major holidays. Please check in with us before making an appointment on a major holiday.

Yes, we have a 100% satisfaction guarantee. If you don't think we met your standards, then we'll make things right.

No, we have all of the necessary equipment so your house or business will be spotless.

Yes, please email or call us for a quote regarding any special or unique cleaning.

We highly recommend a deep cleaning for the first cleaning. A deep clean will allow us to clean a home that has not been professionally cleaned in a while. After the initial deep cleaning, regular cleanings will maintain the cleanliness of the home.

Yes, we are bonded and insured. You can guarantee that we'll make sure you're home or business is in good hands.

We serve our customers in Louisville, New Albany, Clarksville, Jeffersonville, and other surrounding areas.

Yes. Our online payment system uses Stripe, which is one of the world's largest online payment processors. No critical credit card information is stored on our servers and all communication is encrypted with an SSL certificate.

Yes, we run background checks on all of our cleaners. You can guarantee that are cleaners are kind, trustful and hard-working.

Only the cleaner assigned to your home will have the keys to your home. Depending on the arrangement made, you can either leave your key under a mat, etc. or you can have a copy made for long-term contracts. The keys will be kept stored in our head office.